Refund policy

as a small business i can not offer refunds <3 tysm for understanding.

per new VAT laws in Europe you will be responsible for covering all VAT charges.

Before purchasing a ring please know your size, there will be no exchanges for a different size. I take time to be descriptive as possible for easy and knowledgeable purchasing.

There are many DIY tutorials online to help figure out your size.

Please also know your desired necklace length, and be aware that all necks sizes vary.

If there is a problem with your order on my end, Please contact me within 48 hours of delivery. It is my goal to only produce high quality jewelry for you, so I will do all I can to make you happy.

There may be exceptions with exchanges, but is up to Moon Star discretion. If an exchange is accepted it will only be for store credit that will be valid for 14 days.